FAQs

What is the Challenge?
It's great fun and we'll be giving out loads of prizes along the way. You can compete on your own or as part of your workplace, or a team within your workplace. All you have to do is register and then start logging your journeys to get on the leaderboard.
How should I travel during Coronavirus?
The Travelwest website has comprehensive information about travelling during Coronavirus, that includes a handy checklist.
How do I edit my profile?
If you need to edit any of your journeys just click on the 'view journeys' button which you'll find under the journey totals of your profile.
How do I join a workplace or workplace team?
How do I change the workplace or workplace team I have joined?
How do I amend my workplace or workplace team profile?
All the information for workplace captains require can be found on the 'Details for [workplace]' page via the link button at the top of the home page.
Can we keep an eye on our competitors?
1. Get your workplace captain to log-in.
2. Get them to go the profile page of the workplace you want to 'watch'.
3. Just underneath the workplace name they'll see a 'Watch this workplace' button.
4. Click the button.
Now go back to your own workplace profile and you'll see a section showing the workplaces you are watching. You'll see how they are doing and how far ahead or behind them you are.
What counts as a "journey"?
If your travel mode is not listed on the home page, get in touch and we may be able to add it for you challenge@sustrans.org.uk.
How do I log that I have worked from home?
It's too far for me to walk or cycle to work!
Does a short walk or cycle ride really make any difference?
I don't have a bike, but would like to get one that suits me.
What type of bike should I buy?
Folding bikes are increasingly popular, and modern versions are comfortable and efficient. You could also try an electrically assisted bike to help you on your commuting trips.
More information can be found here at Bike Radar.
What do I need to wear for cycling?
You're also unlikely to sweat any more than a brisk walk, so changes of clothes and the necessity to have showers at the other end can be a bit of a fallacy.
Can I take my bike on public transport?
You can bring a fully folded bicycle on trains without a reservation as long as the wheels are no more than 20 inches in diameter.
You can also transport bikes on some buses but ensure you check with the provider before travelling.
Stagecoach advise you to contact them first regarding this and say if your bike folds, can be stored in a bag or box, or can fit within the luggage pen on the bus, it can be brought on at the drivers's discretion.
Do I have to be part of a workplace to take part?
If the Challenge has already started, can I still join?
If my usual place of work is in the Travelwest area but I live outside can I still take part?
How are the carbon, calorie and cost savings calculated?
Calories burnt and cost savings are all based on industry practice and data, while car cost calculations are based on RAC Motoring Services data. These figures are based on running an average sized car, with 10,000 average annual mileage with an average fuel price.
What will you do with the results?
If you have any queries or concerns, please email challenge@sustrans.org.uk.